Customer assistance and support

In 2021–22, Customer Services received 290,031 phone calls and managed 44,810 emails.

As we continually enhance our digital services, there is a consistent corresponding decrease in phone and email as customers’ preferred channels of communication in 2021–22. Our customers overwhelmingly prefer the convenience of online platforms. 

336053 phone calls received 2020-21
290031 phone calls received 2021-22
53,647 emails received 2020-21
44810 emails received 2021-22