Working for our customers

We invest in our people and our technology to continually enhance our customer services as a digital-first revenue agency. 

Our aim is to leverage our expert skills and experience in administering Victoria’s taxes, duties and levies to assist in policy development, the issuing of private rulings and delivering comprehensive customer education resources. 

The commitment to making it easier for people to understand and comply with the legislation we administer is paramount. We believe most of our customers will comply with their obligations if aware of them, which means our emphasis is always on providing timely advice, education, assistance and information.


62.9M page views: website and online systems
4M+ calculator users
290031 phone calls received
194,000 email subscribers
1228 private ruling / exemption decisions issued